Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.

It depends on where you are. We pride ourselves in handling your orders quickly and efficiently. We offer free delivery on all orders. Place your order before 1pm Monday to Friday and we'll deliver it within 1-2 working days. Normal orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

If you would like to change your delivery address please contact our Customer Support Team on 01708 252272  or contact@londonmagicstore.co.uk

The item you ordered should arrive to you within within 2-5 working days of you placing the order. If you’re still having issues get in touch with our customer services team on 01708 252272  or contact@londonmagicstore.co.uk

Most of our refurbished handsets do not come with any chargers or accessories. However, on our product pages you will see a "What's Included" tab where you can find details regarding this.

If it is a new prouduct you are purchasing from us refer to the "Items Description" on the product page.

We have a range of SIM free phones along with Network Locked phones. You will be able to select the category that fits your need when you are buying the product.

Occasionally we won’t have the exact brand and model of phone you want in stock with us at LondonMagicStore. If we don’t have the phone that you want in our inventory, our website will let you know. Should this happen, if you provide us with your email address as prompted we’ll send you a reminder once it becomes available.

We offer a comprehensive 12 month warranty on all our devices

The warranty covers hardware/software faults that aren’t caused by physical damage or misuse by the user. The warranty does not cover water damage, accidental damage or broken/smashed LCD.

Your warranty cover starts on the date you receive your item

In the unlikely event that your phone develops a fault within our warranty period, get in touch with our customer services team on 01708 252272  or contact@londonmagicstore.co.uk and they will be able to open a return case for you and arrange a replacement product

We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.

Alternatively, you could also click on the link below to view the Refunds and Returns page.

Refunds and Returns: https://londonmagicstore.co.uk/policies/refund-policy

Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. 

No, not if it’s faulty; we’ll cover the cost of the return postage for faulty items. If your item is not faulty, you will need to cover the cost of return postage, and we always suggest that you use a tracked and insured service for this.

Should you require an invoice please contact our customer service team on 01708 252272  or contact@londonmagicstore.co.uk
and they’ll be able to assist you.

We don’t provide a physical invoice as standard procedure (we do a little bit of what we can in terms of CSR)

All of our payments are taken using a secure platform. You can pay using a credit card, debit card, PayPal or Apple Pay.

Occasionally your bank will decline a large payment. Please contact your bank to authorise the transaction before trying to make another purchase with us.

Sometimes the bank servers might also be slow due to which your payment could be declined