•Includes faults such as non-self-inflicted hardware part failures and non-self-inflicted software issues.
•Batteries are only covered under a warranty period of 3 months due to wear and tear. All batteries are professionally tested to ensure battery health is at a fully working standard before dispatch.
Faults/Scenarios NOT Covered Under 12 Months Warranty
•Battery related faults that occur after 3 months of warranty has surpassed.
•Self-inflicted damage such a damaged screens bent Frames/bezels.
•Returns lost in the post without proof of postage.
•Wear and Tear – (Battery after 3 Months), accessories.
•Phones Returned With An Apple ID.
•Phones that have had repairs completed from an outside source without our authorisation.
Additional Warranty Information
•If a handset is returned to us with an Apple ID on the device, we will need cooperation from the customer in order to have this removed or the warranty will be voided and a refund will not be issued.
•Phones that have been returned to us for a fault covered under the warranty but arrives back to us with a self inflicted damaged screen or camera lens will void the warranty and will be sent back to the customer.
•Replacements will be arranged in a similar cosmetic condition to the returned handset.
•If a handset is returned for a repair but is deemed as uneconomical to repair, a replacement handset will be issued.
•We are not liable if a handset is deemed unrepairable and the phones data cannot be retreived.
•Our warranty covers replacements and repairs only. Refunds are only available within 30 days of purchase under our return policy NOT our warranty.
•Handsets returned in a lower cosmetic condition grade than purchased with will be replaced with handsets of a similar grade to the return.
•If your return does not fall into the ‘Not Covered’ category, your warranty will be accepted and a replacement or a repair will be organised within 0-2 days upon receiving the return back to our return address.
•To claim warranty, please send us an email to firstname.lastname@example.org and a customer service representative will be at your assistance between 0-2 working days.
Testing and Grading
All stock that Londonmagicstore sells has been electronically as well as manually tested before leaving our warehouse using specialised equipment to test all the key functions of every phone we sell.
Our testing equipment checks at least 20 different features on each device.
Every device will be data wiped and restored to factory settings. Its IMEI will have been verified, and we’ll check it for iCloud and similar locks.
The phones that pass our tests are then graded by experienced, trained people in our team. This inspection process looks at the physical condition of the phone, picking up external flaws on the case and screen.
See our Grading page for more information on how we award grades to our phones.